they can’t get through to the local provider 4:10 - I call back. What a joke this company is, we will never be using them again and suggest others to avoid them, a taxi out the front of the terminal is a much quicker, easier and as cost effective solution.The worse transfer service I’ve ever experienced So booked the transfer in advance as I always do, even when travelling in Europe because who wants to mess around when they get off the plane?! No one right Our flight was delayed by an hour which would be acceptable as the transfer provider usually watched the arrivals We can through departures and the transfer provided was no where to be seen Two phone calls later I was told he’s gone to the wrong terminal Ok so you have all my flight details how do you managed to go to the wrong terminal After 30-40 mins of phone calls and searching for a person our private transfer finally turned up Thank goodness we were finally on route to the hotel Return transfer T&Cs clearly state be ready 15 mins before pick up We were suppose to be getting picked up at 3:45am So were outside the hotel at 3:30am We didn’t go to sleep as what was the point We planned on getting to the airport a couple of hours before departure as my partner is diabetic so it would of given us time to eat 4:00am - still no transfer So I call them.
HOPPA PRIVATE TRANSFER DRIVER
The driver arrived without a baby seat and his solution which he had come planned with was to put the baby strapped into his buggy in the back. We waited for our private transfer which arrived without a baby seat, despite me ringing the day before to confirm it would be included, to which the lady on the phone said it was. The return journey back to the airport was as bad. After an hour after getting out of arrivals, we were finally on our way despite giving Hoppa our flight details and arrival time. No apology, no interest from the staff on the desk, and we were not the only ones in this situation, there were other travellers stood around waiting too. We had to wait another 30 minutes in arrivals for our transfer, and when it did come it was simply a taxi that they had subsequently booked for us. 20 minutes and also that the booking had no baby car seat included, despite this being clearly written on the cooking confirmation we handed to the woman on the Palma Coach desk that we had received from Hoppa.
Arriving at the desk we were told to expect a wait of approx. We confirmed the time and pick up address 48 hours before our return journey and I was very relieved when the bus arrived on time.īooked a private transfer with Hoppa, after we arrived at the airport we went to the Palma Coach desk where we had a 30 minute wait in a queue. This led to me feeling very anxious all week as to whether we would be picked up. We must have driven round for a least fifteen minutes when it was literally round the corner from the agents. He could not find the villa and became quite frustrated but would not listen when we were trying to tell him where it was, as we has found it on google map. We arrived in Puerto Pollensa and once we had picked up our keys and told the driver where we needed to go. The car seats were barely secure and my son was very apprehensive about his children travelling in them so proceeded to fix them as best he could while the driver stood by and watched.
We waited over half an hour and were led out to the car park to find we were in two taxis rather than the mini bus I had booked, this led to only one of the parents being unable to travel in the taxi with the children which was not ideal. With little or no choice we paid the additional money and thought we would get what we'd paid for big mistake. The young lady was quite rude and said if I didn't pay I got no transfer. When we eventually reached the desk I was told I had to pay for 2 car seats whereupon I produced my paper work which clearly stated I had already paid for them. It was utter chaos people had been waiting over 45 mins for their transfers. On arrival at Palma airport had to stand in a long queue as only one girl was dealing with private transfers while two girls sat twiddling their thumbs. Before we left England promised emails and return phone calls never happened and had to ask to speak to management. Booked private transfer with resort Hoppa which was a big mistake.
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